Last updated: 24 June 2025
Your privacy matters to us. This Privacy Policy explains how lowkey collects, uses, shares, and protects your personal information when you use our mobile application and related services.
lowkey is operated by Disket Ltd, company no. 15604912, registered at 9th Floor, 107 Cheapside, London EC2V 6DN, United Kingdom.
For data protection purposes, Disket Ltd is the "data controller" of your personal information.
We use your information to:
Your profile information (photos, name, bio, age) is visible to other users of the Service. Messages you send are visible to recipients.
We share information with third-party vendors who perform services on our behalf, including:
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of lowkey, our users, or others.
If lowkey is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information after account deletion for legitimate business purposes, legal compliance, fraud prevention, or to enforce our terms.
Deleted accounts are typically purged within 90 days, though some data may be retained longer where required by law.
You can update your profile information and preferences at any time in the app settings.
You can disable location access through your device settings, though this may limit functionality.
You can opt out of push notifications through your device settings.
You can delete your account at any time through the app settings. This will remove your profile and personal data from our active systems.
Depending on your location, you may have the right to:
To exercise these rights, contact us at privacy@lowkeyinto.com.
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, request deletion, and opt out of "sales" of personal information. We do not sell personal information in the traditional sense. To submit a request, email privacy@lowkeyinto.com.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your information may be transferred to and processed in countries other than your own, including the United States and United Kingdom. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
lowkey is not intended for anyone under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
If you are in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO) at ico.org.uk.